FAQ

Frequently asked questions

How do I place an order ?


Proceed add to cart button or buy now button from the selected product. Then register shipping and billing address or select guest account to take next payment process.




How do I make payments?


We have payment gateway parties like PayUBiz, paytm, manual payment like COD, Western Union. You can pay your payment through credit/debit card digitally from offering payment gateway in Magaraa.




Is my credit card number secure?


Our website secured through SSL protocol. We ensure that your online payment transaction is to be taken safe as per the global safe and security norms.




Do you accept International credit cards for deliveries within India ?


Yes, we accept all Indian/ International Visa, MasterCards.




How is the item delivered ?


All the items are delivered through our logistics partner called FedEx, DHL, and DTDC.




What if there has been a change in the recipient’s address?


We request that you must inform us at least 3 days before the delivery date.




Are the products delivered as per the display on the product page?


Yes. Our team can be delivered what dsiplayed in the product page. Note : Due to COVID19, your shippment may or may not get delayed.




How can I confirm that the item has been delivered on-time ?


After the delivery we'll send you a confirmation of Delivery by email. It shall contain information on date, third pay tracking code, time of delivery, name of recipient, return message from the recipient for you, etc.




How much time do you take to deliver after the payment has been made ?


Every product has its own shipping time. Please refer the individual products's dispatch date.




Why Should I register with Magaraa?


Registered user may enjoy the benefits like Order Tracking System, Address Book, Regular updates about the latest products and various offers available at magaraa.com. Once you registered with us, the next time purchases will be easier, in a way the system will be automatically loaded in the billing information and delivery details from the address book.




Can the recipient send me a return message ?


Yes, the recipient can send a return message to you. We request all recipients to fill in the return message for you in the delivery confirmation memo and we shall email it back to you.




Is there any Shipping charges involved?


Currently we offer free shipping in only india. Rest of other countries/regions can be collected shipping charges as per their country shipping norms.




Is there any additional Tax/ Custom Duty charges involved?


There is a possibility of Tax or Custom Duty charges against your shipment. But this is not a mandatory charges for every customer. It is mainly depends on your own country's custom procedure. We dont have any control on this charges. So if there is any such charges need to payable by customer only. In some cases Couier company pay behalf of customers and collect it from customer later.




What if I have to cancel my order ?


All orders placed can be cancelled. We request cancel requests within 24hrs from the time the order is placed. However, incase if the ordered item is perishable in nature like flowers, cakes, sweets etc and if they are shipped then they cannot be cancelled or refunded as they cannot be consumed again. To know more please read our terms and conditions.




What if the ordered item is out of stock or not available for shipping ?


In case if an ordered item is not available for shipping or if it is out of stock, Magaraa would promptly inform the sender by email and the sender can either cancel that or choose any alternate item of that item value.




What about the Privacy of my information ?


We consider the privacy of our customers very important. We are in the business of serving you, not selling your information. Your name, address information, and credit card information are collected only to fulfill your order. We will occasionally send email to our customers notifying them of special promotions or significant changes to our web site. If you do not wish to have notifications sent to you, just send us an email with "Do not send me email" as the subject.





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MAGARAA

Magaraa eases your online shopping  where you can choose from a variety of ethnic wear collections. Our online store has extensive fashionable designs that matches your preferences giving an impeccable style and elegance.

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